- please allow 7-14 business days for processing and 3-5 days shipping or porch pick up (please keep in mind most of the time the item(s) is ready before then :)
Online orders will be processed within 7-14 business days from date of purchase, and shipping takes about 3-7 business days after order is processed. Shipped orders will be sent via USPS with a tracking number We are not responsible for returned, damaged, lost, or stolen packages, nor are we responsible for incorrect addresses. We ship to the address provided at checkout. If a package is returned due to an incorrect address, we are happy to resend it to you, but may charge an additional shipping fee. Shipping fees are non-refundable, even if orders are returned. Orders of $75 and more will be eligible to receive free standard shipping (US only)
R E T U R N S/ E X C H A N G E S / C A N C E L L A T I O N S
No cancellations can be made after your order is placed.
I hope that you love all your purchases from Twisted Raven Apparel. However, I understand that sometimes you may need to return a purchase. Online purchases are eligible for STORE CREDIT ONLY if returned within 7 business days of receiving your order. After this timeframe, your item will not be eligible for return no exceptions. I do not refund back to your original method of payment. Please feel free to contact me directly regarding sizes or styling as I' am more than happy to assist you with any questions. If you need to return an item, please email me at Kinsleygracehelp@gmail.com and put RETURN in subject line. The customer is responsible for return shipping costs. Please include the packing slip with your return. Once I receive your return, please allow 5-7 days for us to process your return. Once processed, your store credit will be emailed to you.
Twisted Raven Apparel is not responsible for damages done due to improper care or handling or incorrect sizing.
When returning, please securely pack and seal returned items with the invoice included in an appropriate shipping box or envelope as we are not liable for packages we do not ship ourselves. Kinsley Grace Boutique does not provide shipping labels for returns.
Items NOT Eligible for Return:
- Any time a coupon code/perk of 20% off or greater was used on the order.
- Any item in the sale/clearance section.
- Any item marked down or discounted greater than 20% off the original price (includes BOGO items)
- I will not accept returns on jewelry, and accessories.
Items returned to me outside of the criteria will be returned to sender at the cost of the customer. If your items are ineligible for a return, an email will be sent to you notifying you that your return has been rejected and why. I can not always guarantee the item you previously had will be in stock, but you may use your store credit towards something else.
- All tags must still be attached.
- Make sure there are no make-up or deodorant stains, animal hair or cigarette smoke odor.
- Item can’t be worn, altered or washed.
Exclusive Items are items that are run daily as a fast pre order. This means I do not have the items on hand right away but will be purchasing from my supplier to then print the designs once they get to me.
Exclusive Items will ship within 15 business days from the order date, Once orders shipped to the US via standard shipping (USPS) can take 5-7 business days. Twisted Raven Apparel is not responsible for lost, stolen or damage packages or packages delayed by USPS.
Twisted Raven Apparel ships all orders as quickly as possible, please note that there may be processing delays in shipping during sale events, peak shopping days, and holidays.
We neither sell nor share your information with outside companies or third parties.
When you purchase from our online store, we collect your name, billing and shipping addresses, phone number, e-mail address, and credit card information. We respect your privacy by not selling or sharing this information.
We encourage you to sign-up for our e-mail list. Our emails provide you with advanced notice of store sales, new merchandise, and other store-related events. You may take your name off this list at anytime.
We respect your privacy, any information collected on this site will be kept strictly confidential and will not be sold, disclosed to third parties or reused without your permission. Any information you give to us will be held with care and will not be used in ways that you have not consented to.